Online store help and support
Start with the guides below, or send our support team a message and a real person will get back to you — usually within one business day.
Popular topics
Find the answer, or ask us directly
Setting up your store
Pick a theme, add your first product, and publish.
OpenPayments & billing
Connect payouts and understand your invoice.
OpenDomains & email
Connect a custom domain and set up store email.
OpenProducts & inventory
Variants, stock counts, and collections.
OpenShipping & fulfilment
Rates, labels, and print-on-demand partners.
OpenAsk a human
Send our support team a message and get a reply.
OpenContact support
Send us a message
Tell us what you are trying to do and where you got stuck. The more detail you include — store address, product, error message — the faster we can help.
Email
[email protected]Response time
Usually within one business day
Still stuck?
Reach our team directly and we will help you sort it out. You can also email us any time and a real person will get back to you.
Live chat link is not configured yet — use email above and we’ll reply within one business day.
Prefer to just try things?
A free store is the fastest way to answer your own question.